Our commitment
Medlo Health believes access to health care — and to the information and tools that support it — is a right, not a privilege. We work to ensure that our website, intake forms, and telehealth experience are usable by people who use assistive technologies such as screen readers, keyboard-only navigation, magnification software, voice input, and alternative input devices.
Conformance target
We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
What we do
- Design with sufficient color contrast and legible typography.
- Provide text alternatives for non-text content, including meaningful
altattributes on images and labels on interactive controls. - Use semantic HTML, landmarks, and ARIA roles so assistive technologies can navigate the site structure.
- Support keyboard-only navigation with visible focus states.
- Test new features with screen readers (VoiceOver, NVDA) and keyboard navigation before release.
- Caption prerecorded videos and provide transcripts where possible.
Known limitations
We are a small, early-stage team and our site is evolving rapidly. Some pages, third-party embeds, or recently shipped features may not yet fully meet our WCAG 2.2 AA target. We treat accessibility bugs as first-class defects and prioritize them alongside functional bugs.
Report an accessibility issue
If you encounter a barrier, have feedback, or need information on this site in a different format, please contact us. We aim to respond within two business days.
Email: accessibility@medlohealth.com
Phone: +1 (310) 986-3292
Mail: Medlo Health, Inc., 2054 S. Euclid St, Ste H PMB#3130, Anaheim, CA 92802
Alternative access
If you are unable to complete an intake or access clinical services because of a disability, contact our support team and we will help you access care through an alternative channel (phone or email), at no additional cost to you.